We specialize in many services including
We ship through Federal Express and offer a variety of choices to meet your schedule and your budget.
We ship through Federal Express.
You can track your order status online by logging in to your account.
If an item you order is out of stock, you will be contacted by telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, slect an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for produts that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be contacted via email.
Yes, we dropship to HI and AK. HI must ship 2nd day and you will be charged 2nd day rates. AK can ship ground to most locations (2nd day to others) and normal charges apply.
You will receive a shipping confirmation email which will include a tracking number for your order.
Wrong address or zip code used for the shipping address
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.
Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will not be charged for backordered items until they ship.
Undeliverable packages (orders returned to us)
Packages that are returned to us by Federal Express and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.
Billing address information is inconsistent with what is on the credit card record.
This helps protect you from theft or fraud.
If the packaging appears damaged on the outside, please note it with the carrier. If you accept it, you assume full responsibility for the item. Please make sure when signing the shipper's proof-of-delivery slip, that you include a note stating the package is or appears damaged to protect yourself.
If the packaging does not appear damaged please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
Yes. Call our Customer Service Department Monday-Friday 8AM to 4PM Central Standard Time, at 1-888-270-7733. Our customer service representatives will assist you with your order.
Orders placed online or by phone can be paid only with a credit card.
We accept Visa, Mastercard and American Express.
Credit card accounts are billed when your order is shipped. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.
We process orders quickly. If you need to make a change please call Customer Service at 1-888-270-7733 as soon as possible. Every effort will be made to accommodate your request.
We send you an order confirmation and shipping confirmation via email automatically. You can also sign up to receive special discounts and promotional offers from us by email, but only if you sign up for these emails. You can always request to be removed from this list.
Your credit card transactions are secure. All online orders are sent through a secure server using the latest SSL technology to encrypt the information being transmitted. Additionally, your credit card number is passed directly through the credit card processing service using the most sophisticated online security available. We do not store your credit card number on the Internet. For more security information, please visit our Privacy Policy.
The following returns are not subject to shipping charges and restocking fees:
Items that do not meet one of the previous reasons for return are subject to a 20% restocking fee and all freight charges
Items damaged in shipping will be replaced at no charge. Save the package and all contents, contact our Customer Service Team, and we will provide you with special instructions to process your replacement product(s). Call us at 1-888-270-7733 Monday – Friday, from 8AM to 4PM Central Time, or send an email to customerservice@golto.com. Please provide the order number along with your email address and phone number for fastest service.
Call us at (888) 270-7733 or email at customerservice@golto.com
